Address:
Plot No. B-6/5, Site 5 Surajpur Industrial Area, Block F, Surajpur Site V, Greater Noida, Uttar Pradesh 201306
For Business: +91 9212314779
For Careers: +91 84483 40400
Landline: 0120-4298000
- Location: Greater Noida, India
- Job Type: Full-time
About Us
Hbeonlabs Technologies Pvt Ltd is a leader in the electronics products industry, dedicated to delivering innovative solutions and exceptional customer service. We are looking for a skilled Customer Relationship Manager to join our team and ensure the highest level of satisfaction for our valued customers.
Job Description:
Position Overview: The Customer Relationship Manager will be responsible for developing and maintaining long-term relationships with customers by understanding their needs and providing tailored solutions. This role requires excellent communication skills, a customer-centric approach, and the ability to resolve issues efficiently.
Key Responsibilities:
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Minimum of 5 years of experience in customer relationship management, preferably in the electronics industry.
- Proven track record of managing customer relationships and improving customer satisfaction.
Qualifications:
- Customer Engagement:
- Develop and maintain strong relationships with key customers.
- Understand customer needs and provide appropriate solutions and recommendations.
- Customer Support:
- Address and resolve customer inquiries, issues, and complaints in a timely manner.
- Ensure customer satisfaction by providing excellent service and support.
- Account Management:
- Manage customer accounts and ensure all customer information is up-to-date.
- Monitor customer accounts to identify potential issues and opportunities.
- Feedback and Improvement:
- Gather customer feedback and provide insights to improve products and services.
- Collaborate with internal teams to address customer needs and improve overall customer experience.
- Sales and Upselling:
- Identify opportunities for upselling and cross-selling products to existing customers.
- Work closely with the sales team to develop strategies for customer retention and growth.
- Reporting and Analysis:
- Prepare regular reports on customer interactions, feedback, and satisfaction levels.
- Analyze customer data to identify trends and areas for improvement.
- Event Coordination:
- Coordinate and participate in customer events, meetings, and presentations.
- Represent the company at industry events and trade shows.
Qualifications:
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Minimum of 5 years of experience in customer relationship management, preferably in the electronics industry.
- Proven track record of managing customer relationships and improving customer satisfaction.
Skill:
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Proficiency in CRM software and tools (e.g., Salesforce, HubSpot).
- Ability to analyze data and generate actionable insights.
- Strong organizational and time management skills.
- Customer-focused mindset with a passion for delivering excellent service.
Benefits:
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid time off and flexible work environment.
- Opportunities for professional development and career advancement.
How to Apply: Interested candidates are invited to submit their resume and cover letter to hr@hbeonlabs.com with the subject line “Customer Relationship Manager Application”.
Hbeonlabs Technologies Pvt Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.